Greater
contextualization
of the customer
Real-time
monitoring
Agility
Omnichannel
Greater contextualization
of the customer
Real-time
monitoring
Agility to
make changes
Omnichannel
Ucall is the leading Contact Center and Customer Experience company in Angola.
With 13 years of experience, a solid presence in the market and a portfolio of prestigious clients in themost diverse sectors of activity, Ucall’s success is intrinsically linked to the success of its clients. It isthe result of the unique combination of two factors: a resilient team, powered by positive energy, anda drive for continuous improvement and technological innovation.
“Choosing GoContact as a partner is betting on a technological solution that allows us to innovate and keep up with the trends of what the customer experience is: a diverse range of digital services that contribute to a unique experience for not only the customer but also for the employee.”
Mário Tazi
Director of Operations
Ucall
They searched the market for a turnkey solution that would guarantee the agility and scalability they needed to meet the demands of their customers.
With GoContact, they were able totransform operations into the platform managers themselves, with an agile but mainly autonomousoperations team to manage the platform from start to finish and customize it according to thespecifics of each partner.
