Today's buyers are setting higher standards of what they expect from the automation industry.
Companies around the world have begun to take notice of the immense power of excellent customer service to improve customer relationships, increase sales, and enhance strong brand equity.
For many years, this sector was focused on improving the quality of cars, but today it is no longer so competitive. The customer experience has become a massive influence on the purchase decision. In fact, an Accenture study indicates that 92% of distributors have confirmed that CX will be essential for the future growth of the sector.