Description
Utilities companies manage massive volumes of interactions, with customer service being one of the most critical areas. Inquiring about bills, resolving technical issues, managing accounts and deliveries are some of the most common issues. By monitoring the right KPIs, it is possible to measure the effectiveness of operations, ensure that the Contact Center is optimized, and quickly adapt operations to customer needs and market dynamics.
Discover in this eBook the most important KPIs that utility companies must not forget!
