Artificial Intelligence (AI) is a recent and impactful trend in customer service. The objective of AI is to reduce the amount of redundant work for the client and the worker, improve quality of work, and save time in the process.
AI, in its different formats and solutions, helps agents focus on more complex jobs, leaving repetitive work to machines. It helps supervisors and managers to analyze daily data more quickly and organize it more efficiently, even in real-time. It has also helps customers solve their problems from a different perspective, at any time, in almost an instant.