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Trends in Customer Service in the Banking Sector

Description

The relationship of customers with their banking institutions has undergone changes over the years and the proliferation of digital channels is one of the major reasons for the relationship between customers and banks to be taken to a new level.

We live in an increasingly digital era, in which the presence of companies in online media and the availability of personalized solutions are factors that are increasingly valued by consumers.

With the support of technology, banks are increasingly present in the lives of customers, mainly to ensure greater availability and responsiveness in businesses, allowing them to o¬ffer a quick and efficient response to customers' needs.

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