What will you find?
Íñigo Arribalzaga tells us about his experience leading an international team in the face of a global challenge, going remote to all the teams with two clear priorities: personal safety and service guarantee. As well as his opinion and results of his teams in the remote work modality, a model to which he was initially not devoted but which the facts have led him to believe and promote. As president of CEX, Arribalzaga exposes the evolution experienced in recent years in the BPO industry, from technological innovation to the training and updating of human teams.
