Through contact center operations such as outbound campaigns and channel automation such as tickets, NGOs can increase the quality of their operations while increasing awareness and donations.
Descripción Después de unos años de incertidumbre e inestabilidad debido a la pandemia, las empresas sienten reflejada esa incertidumbre y poca estabilidad en sus negocios, lo que hace con que…
Description The sectors that use services provided by Contact Centers and BPOs are changing. It is important to point out that despite the financial, telecommunications and insurance sectors being the…
Descripción Después de unos años de incertidumbre e inestabilidad debido a la pandemia, las empresas sienten reflejada esa incertidumbre y poca estabilidad en sus negocios, lo que hace con que…
Description The secret of most companies' success is to have satisfied and loyal customers. Customer satisfaction has become one of the most decisive factors for the growth of any business.…
Description A year ago, the challenges for Contact Centres were based on the principles of reliability, price and omnicality. With the arrival of COVID-19, companies have felt the need to…
Description One of the conclusions that many brands reached during the pandemic was that customer service and customer experience has to be one of the main focuses of the business.…
Description We still don't know how to call the era we live in. Many say it is the information age, others it is the technology era, the 3rd Industrial Revolution,…
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