Read more about the article The importance of the Contact Center in the work of NGOs
GoContact - Ebook EN - The importance of the Contact Center in the work of NGOs

The importance of the Contact Center in the work of NGOs

Through contact center operations such as outbound campaigns and channel automation such as tickets, NGOs can increase the quality of their operations while increasing awareness and donations.

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Read more about the article How the Pandemic Changed the Contact Centers and BPOs Industry
GoContact - Ebook EN - How the Pandemic Changed the Contact Centers and BPOs Industry

How the Pandemic Changed the Contact Centers and BPOs Industry

Description The Pandemic was an unexpected world situation that completely changed companies from all sectors and around the world. Some of the aspects in which Contact Center companies and BPOs…

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Read more about the article ROX is the new ROI: from Return on Investment to Return on Experience
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ROX is the new ROI: from Return on Investment to Return on Experience

Description One of the conclusions that many brands reached during the pandemic was that customer service and customer experience has to be one of the main focuses of the business.…

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Read more about the article The Future of Customer Service: Artificial Intelligence as a boosting engine for the ROI
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The Future of Customer Service: Artificial Intelligence as a boosting engine for the ROI

Description We still don't know how to call the era we live in. Many say it is the information age, others it is the technology era, the 3rd Industrial Revolution,…

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