How Contact Centers Can Overcome Talent Retention Challenges
This article has five tips for attracting and retaining the best professionals so your company is set up for success.
5 Advantages of Contact Centers for Insurance Companies
Contact centers for insurance companies are a critical strategic solution for providing excellent customer service, improving the customer experience, and increasing customer loyalty.
The Advantages of Contact Centers in Telemedicine
Contact centers have played a key role in telemedicine, connecting patients with their care teams and providing quick access to medical care.
The Importance of an Omnichannel Strategy for Real Estate
In this post, we’ll explain the importance of an omnichannel strategy and the benefits for real estate agents. Plus, you’ll get tips on how to define your omnichannel strategy.
Measuring Customer Satisfaction: Four Essential Evaluation Scales
Discover 4 essential evaluation scales to measure customer satisfaction and gain valuable insights for your business.
5 Strategies for Successfully Managing a BPO in Your Contact Center
As a contact center manager, you know that efficiently managing business process outsourcing (BPO) is essential to the success of your operation.
8 Reasons to Choose the GoContact
Here are some features to consider when purchasing new contact center software such as GoContact.
GoContact - Ebook EN - The importance of the Contact Center in the work of NGOs
The importance of the Contact Center in the work of NGOs
Through contact center operations such as outbound campaigns and channel automation such as tickets, NGOs can increase the quality of their operations while increasing awareness and donations.
GoContact - Ebook EN - How the Pandemic Changed the Contact Centers and BPOs Industry
How the Pandemic Changed the Contact Centers and BPOs Industry
Description The Pandemic was an unexpected world situation that completely changed companies from all sectors and around the world. Some of the aspects in which Contact Center companies and BPOs…
