Main concerns and growth of the Contact Center and BPOs sector
Description After a few years of uncertainty and instability due to the pandemic, companies feel this uncertainty and lack of stability in their business, and this is the main concern.…
5 tips to improve customer satisfaction through employee motivation
Description The secret of most companies' success is to have satisfied and loyal customers. Customer satisfaction has become one of the most decisive factors for the growth of any business.…
The new challenges of Contact Centres and Customer Experience
Description A year ago, the challenges for Contact Centres were based on the principles of reliability, price and omnicality. With the arrival of COVID-19, companies have felt the need to…
High angle shot of a man assisting his colleagues in a call center
ROX is the new ROI: from Return on Investment to Return on Experience
Description One of the conclusions that many brands reached during the pandemic was that customer service and customer experience has to be one of the main focuses of the business.…
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The Future of Customer Service: Artificial Intelligence as a boosting engine for the ROI
Description We still don't know how to call the era we live in. Many say it is the information age, others it is the technology era, the 3rd Industrial Revolution,…
