- Blog, Customer Experience
From scripting to empathy: The CX transformation that telesales companies can’t ignore
Today, customer experience (CX) is the decisive factor in building loyalty, differentiating and generating revenue, pushing telesales companies towards an urgent transformation from scripting to empathy.
Find out how Contact Centers can help improve parcel tracking and, in turn, the logistics customer experience.
This article has five tips for attracting and retaining the best professionals so your company is set up for success.
In this article, we explore the benefits of implementing a Contact Center in your agency, especially during peak season, and how it can improve your customers' experience and boost their loyalty.
Contact centers for insurance companies are a critical strategic solution for providing excellent customer service, improving the customer experience, and increasing customer loyalty.
Contact centers have played a key role in telemedicine, connecting patients with their care teams and providing quick access to medical care.
In this post, we’ll explain the importance of an omnichannel strategy and the benefits for real estate agents. Plus, you’ll get tips on how to define your omnichannel strategy.
Discover 4 essential evaluation scales to measure customer satisfaction and gain valuable insights for your business.
In the utility industry, impeccable customer service is crucial to retaining customers. This article explores four solutions to common customer service problems in the utility industry.
As we all know, emojis are more common in instant messages, social networks or other types of chat considered less formal. Here are some tips for using emojis effectively in your communications.
