- Blog, Contact Center
How to optimize your telesales campaigns?
Discover now the 6 most innovative practices that will help you optimize your telesales campaigns and boost performance and customer experience (CX).
In this article, we explore the benefits of implementing a Contact Center in your agency, especially during peak season, and how it can improve your customers' experience and boost their loyalty.
Contact centers for insurance companies are a critical strategic solution for providing excellent customer service, improving the customer experience, and increasing customer loyalty.
Contact centers have played a key role in telemedicine, connecting patients with their care teams and providing quick access to medical care.
In this post, we’ll explain the importance of an omnichannel strategy and the benefits for real estate agents. Plus, you’ll get tips on how to define your omnichannel strategy.
Discover 4 essential evaluation scales to measure customer satisfaction and gain valuable insights for your business.
In the utility industry, impeccable customer service is crucial to retaining customers. This article explores four solutions to common customer service problems in the utility industry.
As we all know, emojis are more common in instant messages, social networks or other types of chat considered less formal. Here are some tips for using emojis effectively in your communications.
The car rental market is booming due to a number of factors. In this promising scenario, personalization of service is becoming a competitive differentiator for companies to stand out from the competition and build customer loyalty.
Now that we are halfway through 2024, we want to determine which trends stand out. Here are the five trends making headlines in the CX arena that you shouldn’t miss.
