The A.I. Guide in your Contact Center
Description Artificial Intelligence is a topic that has generated a lot of enthusiasm in the business and technological worlds along the last few years. Despite some bolder perspectives, which ended…
Methodology for Implementing Contact Centre Projects
Description When we think of an effective methodology for the implementation of a Contact Centre project, we must consider the process as a whole in which, in an initial phase…
Trends in Customer Service in the Banking Sector
Description The relationship of customers with their banking institutions has undergone changes over the years and the proliferation of digital channels is one of the major reasons for the relationship…
Customer Service Trends for the Healthcare Industry
Description Today, Energy Revolution, Data Planet, As‐a‐Service, Customer Centric Experience, Workforce of the Future and Cost Optimization assume themselves as major trends that are transversal to all economy sectors in…
