
Customer Service: 6 mistakes that your company cannot make
Descripción La adopción generalizada de dispositivos digitales y la conectividad continua 24 horas, está cambiando la forma cómo los clientes se comunican con las empresas. La forma de contacto y…
Digitizing the Contact Center: Improving efficiency and the Customer Journey
Description The widespread adoption of digital devices and 24/7 connectivity is changing the way customers communicate with businesses. The method of contact and conversation is no longer limited to the…